Policies for payment, shipping, refunds, exchanges, and damages:
The items in my store change regularly due to incoming stock. Due to the individual nature of vintage costume jewelry and parts, Suzan Noyes Necklaces cannot repeat the same design twice.
I accept PayPal. Payment should be made at the time of purchase unless other arrangements have been made in advance (Cashier’s Checks.)
All orders unpaid after 3 days will be cancelled at 9:00 PST on the fourth day.
All items, unless otherwise indicated, ship via USPS Priority Mail. Orders processed 1-3 days after online payment.
USPS Priority Mail shipping to continental USA. Delivery 3-5 days. Shipping fee: $5.95. USPS will not deliver Priority mail to P.O. Box addresses.
Alaska and Hawaii may require additional shipping for Priority mail.
Suzan Noyes Necklaces is not responsible for USPS delays.
- I aim to ship within 72 hours of receipt of final payment, and I will contact you with the delivery confirmation number upon shipping.
- Expedited shipping is available on a per order basis. Buyers will be responsible for the extra postage and will be contacted via email.
- All purchases include insurance.
- Items are packaged (in the manner appropriate to the contents) in both new and recycled packaging.
- If you have other shipping questions, please do not hesitate to ask.
Please Note: I ship to the address you supply to me upon checkout. If you do not list a specific mailing address, your purchase will be shipped to the address listed through PayPal. If no shipping address is provided within 72 hours of purchase, the order will be cancelled.
Very Important: If you are ordering a gift that will be shipped directly to the recipient, please provide the mailing address you’d like it to go to in the “Ship To” box at checkout. If your purchase is a gift, I would be happy to include a gift card for no additional charge. You can leave a short gift message in the “Gift Message box” at checkout.
Refunds and Exchanges:
All sales are final. If for some reason you are unhappy with your purchase please contact me within 48 hours of receipt of the item and you may return within four days for a full store credit towards another item. All return shipping to be paid by buyer.
If your product was damaged during shipping, please e-mail me immediately, and include at least two photographs of the damaged item. I never expect damage to occur during shipping, however, I must decide from the photographs and description if it can be repaired. If so, I will repair free of charge to the best of my ability. If a specific element has been spoiled, I will replace that element with another to the best of my ability. Shipping costs may apply. Should a later problem arise with a loose or damaged element upon a medallion, it will be repaired free of charge to the best of my ability. Again, shipping costs may apply.